About
Dog Friends

How can I check on my orders? AND... How can I track my package?

We know your pooch might be very anxious for his latest toy! Each month a tracking number will be assigned at the time of shipping. We will provide you with this number upon request and you can follow the package from it’s departure location – San Francisco, directly to your door.

To obtain your tracking number, please email us at order@toys4tails.com



Is it safe to use my credit card?

YES, ordering on the Toys4Tails website is safe and secure! We use Stripe – one of the most recognized security technologies to keep your information safe. Your information is transfered securely, and Toys4Tails never sees or stores any of your credit card information. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

For more on Stripe's Privacy & Security, click here (security) and here (privacy).



What is your privacy policy?

Grrrrr. – We know how  you feel, at Toys4Tails we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. We are committed to providing you the best possible online service and experience as well as the best products.  We will not share your contact information with ANYONE, ever.

Toys4Tails will not sell, trade or rent your personal information including your address, e-mail, or accounting information to any other entity, no matter how much they beg or bark! We will not contact you, about issues other than an order placed, without your permission. We believe in privacy and we respect yours. We use the information you provide to process orders and to create a more personalized shopping experience. Unless you specifically and knowingly provide such information, we will not collect any personal information about you.

To read our complete Privacy Policy, click here.



What are my payment options?

We accept American Express, MasterCard, Visa & Discover.



How are my toys shipped? When will they arrive?

The average delivery time is 5-7days. We ship your toys at the same time each month. So, if you signed up during the second week of the month that will be your ship week each month for the duration of your subscription. If you would like to alter the ship week, just shoot us an email at orders@toys4tails.com and we will make that change for you.

We currently offer subscriptions for shipment within the 50 United States

We ship Monday-Friday, on the weekends we can usually be found at the dog beach – WOOF!



What if I want to cancel or modify my subscription?

While we hope we are never in your dog house, you can cancel or modify your subscription at any time. To cancel your subscription email us at orders@toys4tails.com . We only ask that you let us know the reason for your change of heart so we can make sure to always be improving upon our services.


For Exchanges

If your order arrives damaged or is defective, please contact us at order@toys4tails.com and we'll make it right! We can either replace the damaged toy, or send a different item of your choosing.



How do I contact Toys4Tails?

Email us at info@toys4tails.com

You may also use the form on our contact page.